Refund and Cancellation Policy
Refund and Cancellation Policy
Zeroot labs LLP
Zeroot labs LLP
At Zeeroot, we aim to provide top-quality software consulting services. However, we understand that circumstances may arise where clients need to cancel their services or request a refund. This policy explains the terms under which refunds and cancellations are processed.
At Zeeroot, we aim to provide top-quality software consulting services. However, we understand that circumstances may arise where clients need to cancel their services or request a refund. This policy explains the terms under which refunds and cancellations are processed.
Project Cancellation by Client
Project Cancellation by Client
Clients may cancel their project or services under the following conditions:
Clients may cancel their project or services under the following conditions:
Before Project Start:
Before Project Start:
Clients can cancel the service agreement before the project’s official start date. In such cases, any deposit
or pre-payment will be refunded, minus any administrative fees or costs incurred.
Clients can cancel the service agreement before the project’s official start date. In such cases, any deposit or pre-payment will be refunded, minus any administrative fees or costs incurred.
After Project Start:
After Project Start:
If the project has already begun, the client may cancel but will be responsible for paying for work
completed up to the cancellation date. This includes time spent on planning, development, and any
additional resources used for the project. Cancellation requests must be submitted in writing via
email to zeerootlab@gmail.com and should include details of the service or project to be canceled.
If the project has already begun, the client may cancel but will be responsible for paying for work completed up to the cancellation date. This includes time spent on planning, development, and any additional resources used for the project. Cancellation requests must be submitted in writing via email to zeerootlab@gmail.com and should include details of the service or project to be canceled.
If the project has already begun, the client may cancel but will be responsible for paying for work
completed up to the cancellation date. This includes time spent on planning, development, and any additional resources used for the project. Cancellation requests must be submitted in writing via email to zeerootlab@gmail.com and should include details of the service or project to be canceled.
Refund Policy:
Refund Policy:
Refunds are available under the following conditions:
Pre-Payment Refunds:
Pre-Payment Refunds:
If the client has made a pre-payment for services that have not yet commenced, a full refund may be issued,
excluding any processing fees. If refund approved then it will be processed within 1-7 business days.
Partial Refunds:
Partial Refunds:
If services have already commenced, a partial refund may be granted based on the proportion of work
completed up to the point of cancellation. Any refundable amount will be determined by the progress
made on the project and any incurred costs.
If services have already commenced, a partial refund may be granted based on the proportion of work completed up to the point of cancellation. Any refundable amount will be determined by the progress made on the project and any incurred costs.
If services have already commenced, a partial refund may be granted based on the proportion of work completed up to the point of cancellation. Any refundable amount will be determined by the progress made on the project and any incurred costs.
No Refunds:
No Refunds:
No refunds will be provided for completed projects, deliverables, or services that have been fulfilled as per
the agreed-upon scope. Additionally, no refunds will be issued for services canceled due to a breach of
terms by the client.
No refunds will be provided for completed projects, deliverables, or services that have been fulfilled as per the agreed-upon scope. Additionally, no refunds will be issued for services canceled due to a breach of terms by the client.
Exceptions to Refunds
Exceptions to Refunds
Refunds will not be issued in the following circumstances:
Refunds will not be issued in the following circumstances:
Change of Mind:
Change of Mind:
Refunds will not be provided if the client changes their mind about using our services after the project
has started.
Refunds will not be provided if the client changes their mind about using our services after the project has started.
Delayed Feedback or Response:
Delayed Feedback or Response:
If the project is delayed due to the client's failure to provide required feedback, information, or materials,
refunds will not be issued for any resulting delays.
If the project is delayed due to the client's failure to provide required feedback, information, or materials, refunds will not be issued for any resulting delays.
Force Majeure:
Force Majeure:
No refunds will be provided for cancellations caused by events beyond Zeeroot’s control (e.g., natural
disasters, strikes, or other unforeseen circumstances)
No refunds will be provided for cancellations caused by events beyond Zeeroot’s control (e.g., natural disasters, strikes, or other unforeseen circumstances)
Zeeroot’s Right to Cancel
Zeeroot’s Right to Cancel
Zeeroot reserves the right to cancel or terminate services under the following conditions:
Zeeroot reserves the right to cancel or terminate services under the following conditions:
Non-Payment:
Non-Payment:
If the client fails to make payment within the agreed-upon time frame, Zeeroot may terminate the project
without issuing a refund.
If the client fails to make payment within the agreed-upon time frame, Zeeroot may terminate the project without issuing a refund.
Violation of Terms:
Violation of Terms:
If the client violates the terms and conditions of the service agreement, Zeeroot reserves the right to
terminate services, and no refunds will be provided.
If the client violates the terms and conditions of the service agreement, Zeeroot reserves the right to terminate services, and no refunds will be provided.
Infeasibility:
Infeasibility:
If, for any reason, Zeeroot determines that a project is no longer feasible or cannot be completed as
planned, we reserve the right to cancel the project. In such cases, a prorated refund will be provided
for any uncompleted work.
If, for any reason, Zeeroot determines that a project is no longer feasible or cannot be completed as planned, we reserve the right to cancel the project. In such cases, a prorated refund will be provided for any uncompleted work.
Dispute Resolution
Dispute Resolution
If a client is dissatisfied with the services provided and seeks a refund, they must contact us via email at [insert email]. We will work to resolve any issues and come to an amicable solution. If no resolution can be reached, the refund terms outlined in this policy will apply.
If a client is dissatisfied with the services provided and seeks a refund, they must contact us via email at [insert email]. We will work to resolve any issues and come to an amicable solution. If no resolution can be reached, the refund terms outlined in this policy will apply.
Contact Us
Contact Us
If you have any questions about this Refund and Cancellation Policy, please contact us at:
Email: zeerootlab@gmail.com
Phone: +919544704448
If you have any questions about this Refund and Cancellation Policy, please contact us at:
Email: zeerootlab@gmail.com
Phone: +919544704448
